Frequently asked question!
Please note, all customer service inquiries must be directed to info@parnidesign.com. We do not have a dedicated customer service phone line.
Can I change my order once it’s placed?
Can I change my order once it’s placed?
Unfortunately, we cannot edit placed orders. You can email Info@parnidesign.com to cancel your order but it will be subject to a $5 cancellation fee. We encourage you to review your orders before placing it.
Can I exchange an item?
Can I exchange an item?
We are unable to exchange items. Please return your item and place a new order. Email info@parnidesign.com with your returned order number and your new order number so that we can waive the restocking fee for you.Failure to email will result in our standard restocking fee.
Can I combine my orders?
Can I combine my orders?
We would love to help but unfortunately, orders are fulfilled in the order they are made which makes combining orders impossible. We strongly encourage you to place one order at a time.
Is a particular style coming back in stock?
Is a particular style coming back in stock?
We post restocks on our social media profile! Follow @Parni_Design for updates. You may also email info@parnidesign.com and request to be notified in the event that it comes back in stock.
Where can I find stores that sell your product?
Where can I find stores that sell your product?
Check out Store Locator Page
I need a button replacement
I need a button replacement
We replace buttons for free! Email info@parnidesign.com to request and we will ship it out to you.
Can I return an item I purchased at a store?
Can I return an item I purchased at a store?
Any items purchased in-store are subject to the return policy of that store. We are not associated with any orders placed outside of parnidesign.com
How can I contact Customer Service
How can I contact Customer Service
We are only available via email at info@parnidesign.com
Can I place an order over the phone?
Can I place an order over the phone?
We do not accept phone orders. Please place your orders online.